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cognitive walkthrough experience map personas scenarios slideshare presentation

Systemizing and Empathizing – why code doesn’t meet users’ needs

People on development teams tend to be great systemizers, but less well developed as empathizers. User research – if you present it the right way – can help systemizing individuals to empathize with the people for whom they are building products.

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mobile slideshare presentation tablet training class

Tablet User Experience talk slides now available on slideshare

Tablet User Experience is not the same as mobile phone user experience – the devices are used in different situations and in different ways. This presentation provides a framework for thinking about common tablet task types and suggestions for how to build useful and usable tablet apps. In the talk, I cover searching, tracking, transacting […]

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methods slideshare presentation training class video

Fast, easy usability tricks for big product improvements – with a case study

The video and slides from the updated version of my Fast, Easy Usability Tricks talk are now available online. This version includes a case study to help put the work in context.