Systemizing and Empathizing - why code doesn't meet users' needs

People on development teams tend to be great systemizers, but less well developed as empathizers. User research - if you present it the right way - can help systemizing individuals to empathize with the people for whom they are building products.

Tablet User Experience talk slides now available on slideshare

Tablet User Experience is not the same as mobile phone user experience - the devices are used in different situations and in different ways. This presentation provides a framework for thinking about common tablet task types and suggestions for how to build useful and usable tablet apps.

Fast, easy usability tricks for big product improvements - presentation slides are up!

The video and slides from the updated version of my Fast, Easy Usability Tricks talk are now available online. This version includes a case study to help put the work in context.